Lack of communication

<p>After being a loyal accountholder for about 6 years, Edgars has once again proven that they just do not give a damn about their customers.</p> <p>I have not been getting any statements for 3 months, and was phoned last weekend to be asked when I will make an overdue payment. I asked for the statement, as to my knowledge there is nothing overdue, and it has happened in the past tbat i have payed, but it did not reflect on the system. <br />Also, every time I phone in, the person on the other side of the phone gives me a different amount owed that the previous person.</p> <p>Fast forward a week, and after trying on my end for 3 times to get a statement out of Edgars, I have still received nothing of the sort. I have however seen on my credit score that Edgars is affecting it negatively, and just received an sms stating my account limit has been decreased with immediate affect.</p> <p>What elso do I need to do to get some feedback from Edgars? One can also try so much, and now it is starting to affect me negatively credit score wise.</p>