1 reviews | Active since Feb 2015
Lack of Basic Comprehension
I submitted an application for a new account in order for me to start building a credit profile. Edcon group seemed to be the most logical choice. On applying for the new account I made is very clear that my joining date with my new employer was ahead of the date of the application submitted. I instructed the consultant that Edcon can only verify my employment after the 2nd of Feb 2015 as this was my starting date with my new employer. I made it very clear that my employer only work Mon- Fri. (I app**** on a Friday). Saturday morning I got 3 calls informing me my employment could not be verified- AGAIN I informed them to call on the Monday. Sunday morning- yet another call- After a sense of humour failure, the calls stopped. Monday morning- again they could not confirm employment- heaven alone knows why. I returned to the store and asked for my application to be resubmitted. Yet again they could not confirm employment- this after I had given all details of HR. <br> <br> Today I again return to the store to find out what the problem is- only to be told that my application was rejected due to non confirmation of employment and that I could only apply in 6months time!! <br> <br> I WANT MY ACCOUNT!!!!
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that your query has been forwarded to our accounts department to look into and advise accordingly.
Feedback will then be provided to you.
Should you require further assistance, kindly contact our new accounts department on ***, quote ***/GO and a friendly consultant will gladly advise you.
Thank you for your patience.
Kind Regards
The Customer Experience Team
Best regards,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that your query has been forwarded to our accounts department to look into and advise accordingly.
Feedback will then be provided to you.
Should you require further assistance, kindly contact our new accounts department on ***, quote ***/GO and a friendly consultant will gladly advise you.
Thank you for your patience.
Kind Regards
The Customer Experience Team
Best regards,
