Lack of Attention to Detail

I DON'T KNOW WHAT PART OF AN E-MAIL, WHEN ADDRESSED TO THE "ACCOUNTS PAYMENTS/COLLECTIONS MANAGER, THE "E-MAIL CONSULTANTS" UNDERSTAND!!! YOU ADDRESS IT TO THE "MANAGERS", THEN A CONSULTANT RESPONDS. PLEASE TRAIN THE "E-MAIL CONSULTANTS" ATTENTION TO DETAIL TRAINING, AS IT'S CLEAR THEY HAVE NONE!!!