bB
boitumelo B
1 reviews | Active since Dec 2014
18 Feb 2016, 10:56
Kenneth gave me a very bad attitude.
I went in to Edgars Store in Rustenburg and I wanted to make payment arrangements as Ive just lost my job. So as i was trying to explain my situation,he started jumping thr gun and he was telling me that its not possible and it has never happened before and besides that my account will still be behind. He was being rude at me and its not for the first time he does it. He doesnt have customer service at all and I was so angry when I left the store. I really dont know why hes doing that ,I wanted to make payment arrangements so that I can still pay my account thiugh im not working but atleast paying something on my account.
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Edgars's replyOfficial
19 Feb 2016, 10:46Hello portiab,
As discussed telephonically we sorry that you received service that prompted you to contact us with a complaint and regret any inconvenience or frustration occurred due to this incident.
Kindly visit your most convenient Edgars store to submit your account protection claim. Once your claim has been processed communication confirming the status of your claim will be provided to you by our insurers.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
As discussed telephonically we sorry that you received service that prompted you to contact us with a complaint and regret any inconvenience or frustration occurred due to this incident.
Kindly visit your most convenient Edgars store to submit your account protection claim. Once your claim has been processed communication confirming the status of your claim will be provided to you by our insurers.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply19 Feb 2016, 10:46
Official
Hello portiab,
As discussed telephonically we sorry that you received service that prompted you to contact us with a complaint and regret any inconvenience or frustration occurred due to this incident.
Kindly visit your most convenient Edgars store to submit your account protection claim. Once your claim has been processed communication confirming the status of your claim will be provided to you by our insurers.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
As discussed telephonically we sorry that you received service that prompted you to contact us with a complaint and regret any inconvenience or frustration occurred due to this incident.
Kindly visit your most convenient Edgars store to submit your account protection claim. Once your claim has been processed communication confirming the status of your claim will be provided to you by our insurers.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***