JN
J N
1 reviews | Active since Jul 2011
05 Feb 2016, 12:37
keep phoning me with offers and taking my money
I am really tired of Edgars phoning me to join their vip club. How many times do I have to say no. Edgars clearly do not understand the word no as different operators keep phoning me. The last operator just hung up when I told her she already phoned me. How rude is that. Don't tell me that you are very well when I did not even ask. Please stop this, you are harassing me. PLEASE TAKE MY NUMBER OFF YOUR DATABASE. Is that so much to ask from a loyal client?<br> <br> If I am considered a loyal client and you want me to join your vip club, why do you charge me a late payment fee every month? Disgusting. <br> <br> Not happy.
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Edgars's replyOfficial
08 Feb 2016, 14:10Hello jjnel2010,
Thank you for making contact with us.
Kindly accept our sincere apologies for any frustrations occurred due to this incident.
Please be advised that a request to have your details removed from our 3rd parties database is submitted. Once your query has been finalised you will stop receiving telesales phone calls. In regards to the late payment fee, it was only charged on your January 2016 statement due to non-payment during that cycle. Our monthly statements clearly shows if there is an overdue amount. We would like to confirm that your account is currently up-to-date due to 3 separate payments received.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team
Call Centre: ***
Thank you for making contact with us.
Kindly accept our sincere apologies for any frustrations occurred due to this incident.
Please be advised that a request to have your details removed from our 3rd parties database is submitted. Once your query has been finalised you will stop receiving telesales phone calls. In regards to the late payment fee, it was only charged on your January 2016 statement due to non-payment during that cycle. Our monthly statements clearly shows if there is an overdue amount. We would like to confirm that your account is currently up-to-date due to 3 separate payments received.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team
Call Centre: ***
Edgars's reply08 Feb 2016, 14:10
Official
Hello jjnel2010,
Thank you for making contact with us.
Kindly accept our sincere apologies for any frustrations occurred due to this incident.
Please be advised that a request to have your details removed from our 3rd parties database is submitted. Once your query has been finalised you will stop receiving telesales phone calls. In regards to the late payment fee, it was only charged on your January 2016 statement due to non-payment during that cycle. Our monthly statements clearly shows if there is an overdue amount. We would like to confirm that your account is currently up-to-date due to 3 separate payments received.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team
Call Centre: ***
Thank you for making contact with us.
Kindly accept our sincere apologies for any frustrations occurred due to this incident.
Please be advised that a request to have your details removed from our 3rd parties database is submitted. Once your query has been finalised you will stop receiving telesales phone calls. In regards to the late payment fee, it was only charged on your January 2016 statement due to non-payment during that cycle. Our monthly statements clearly shows if there is an overdue amount. We would like to confirm that your account is currently up-to-date due to 3 separate payments received.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team
Call Centre: ***