DM
Diedrik M

1 reviews | Active since Apr 2018

16 Apr 2018, 09:03

Keep on billing me after I closed my account

Good day.

I have visited Edgars twice to close my account and I have spoken to the call center agents in DBN and JHB where I specifically said I WANT TO CLOSE MY ACCOUNT and then after the call centre agent said the account is closed.... yet for the second time after I closed my account Edgars keep on billing me club fees for the second after I closed my account...

I will not pay for this because I closed my account end of February and settled my account same day. Listen to the calls made to your offices in DBN and JHB !

This is not acceptable

0
Replies (1)
Edgars
Edgars's reply16 Apr 2018, 15:52
Official

Thank you for making contact with us We are sorry for the disappointment caused to you regarding account closure .We will ensure that our accounts team provides you with urgent assistance and feedback will be provided .***/GO

Kind regards

The Edgar's Customer Experience Team