just plain rude

I was on maternity leave when i phoned Edgars to let them know i am unable pay the full premium due and that i could only afford half of the premium for 4 months and then i will once back at work go back to paying the full amount as i only got 25% of my salary. i NEVER Skipped a month and always made payment on time. After speaking to several customer care agents from EDCON explaining my situation i always got a rude response and i don't care attitude. at least i paid and did not skip a payment. Customer care is just not what it use to be 10 years ago. i then send a mail to customer care to inform them that i will be closing my account next month once its paid up because of the bad attitude i have received and there response was.....<br> <br> Good day<br> With reference to your email received, a note has been made on your account.<br> <br> Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details.<br> <br> NO APOLOGIES NO NOTHING !!! wow GREAT service !!! keep it up EDCON / EDGARS.<br> <br> i have had several people complain about how Edgars treats their account holders. they clearly dont need account holders.<br> <br> <br>