Just love rude Edgars staff

I think a one star is actually too much but anyway....Dear people of edgars. Are all of your people so rude? Maybe just not trained in telecommunication? Some idiot phoned me from the finance department telling me i owe money......a ridiculous amount. I said to him that I have paid it either the 28th of feb of 1st of March. He said no i paid the 2nd of Feb. I said fine i will go and have a look at home because i dont know why is such a big amount that i owe. Then he said to me he will phone me in 15min. I said no you can phone in an hour because i am in town. Then he said 15min and just as i said no you will phone in an hour he put the phone down in my ear not giving me the chance to finish my sentence. Now i would like the recording of the conversation as he mentioned it is recorded. I want action taken against him and feedback. Totally unprofessional. After my account is finished i am going to close it. Dont want to be part of Edgars group anymore. Still waiting for an answer why my installment is so high. Call happened today @13:02 and lasted 2min 23sec. And as i am typing this I received a statement om my phone from you. looooool. fix your staff!!!!