Hellopeter
Share Your Experience
ME
Mary E

1 reviews | Active since Jan 2012

12 Oct 2018, 08:37

Just don't get back to me!!

I have been trying since 3 October to get in touch with someone via Email, I received an email on the 4th stating that someone from the Account Department will be in contact, I am still waiting.

I would very much appreciate an URGENT response to my query.

0
Replies (2)
Edgars
Edgars's reply12 Oct 2018, 11:15
Official

Thank you once again for making contact with us regarding the requested letter . Please accept our apologies for the delayed feedback. We are following up with our accounts department and feedback will be provided.

***/go

Kind regards

The Edgar's Customer Experience Team

ME
Mary E's update19 Oct 2018, 08:03
Reviewer Update
Good day, I received a response to this on 13 October asking for some information and I sent all the information the same day. The next day I received a response to thank me for the information and to advise that my "request has been forwarded to the relevant department for further investigation". To date I have received no further response, have followed up again today. This is now getting to the stage where I cannot understand the problem/delay. All I am asking for is a letter to confirm that my debt has prescribed. How can it take 15 days (from initial request) to do this simple thing, I had a prescribed debt with Truworths and it took them 2 days from initial request to me receiving my letter.