LS
Lourens S
1 reviews | Active since Jan 2013
06 Oct 2015, 19:28
Just brilliant
I received another threatening letter from Sue-Ellen Johnson of Edgars in the mail today, in fact it was an exact copy of the previous letter she sent me dated 12/9/15. This one is also dated 12/9/15.<br> Again she ignored my request for proof of my contract with Edgars regarding this presumed policy that I know nothing about.<br> This can surely be regarded as harassment.<br> Please resolve this travesty as a matter of urgency. I am getting a bit annoyed about the whole affair.<br> As a customer of Edgars for the past 40 years, with no history of bad debt ever during that time, I am sure I am entitled to better treatment than this.
Helpful (0)
Replies (1)0
Replies (1)Edgars's replyOfficial
08 Oct 2015, 15:06Hello Louwie,
Service is a priority at our stores and we must apologise for this lapse in service. Please note as per reference number ***/GO we have escalated the matter to Accounts manager and feedback will be provided.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Kind Regards,
Customer Experience Team
***
Service is a priority at our stores and we must apologise for this lapse in service. Please note as per reference number ***/GO we have escalated the matter to Accounts manager and feedback will be provided.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Kind Regards,
Customer Experience Team
***
Best regards,
Edgars's reply08 Oct 2015, 15:06
Official
Hello Louwie,
Service is a priority at our stores and we must apologise for this lapse in service. Please note as per reference number ***/GO we have escalated the matter to Accounts manager and feedback will be provided.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Kind Regards,
Customer Experience Team
***
Service is a priority at our stores and we must apologise for this lapse in service. Please note as per reference number ***/GO we have escalated the matter to Accounts manager and feedback will be provided.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Kind Regards,
Customer Experience Team
***
Best regards,
