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Anthea D

1 reviews | Active since Sept 2013

27 Jul 2017, 11:23

JET CLUB FEE

<p>so on my edgards statement I received in June for payment due on 01/07/17 I noticed a Jet Club Fee amount of R32.90!!! I never requested any Club fee and i don't even have a Jet account i have an Edgards account. This is just day light *******!!! Please pay me back my money and cancel this jet club fee i never asked for. Why was it on my statement to begin with?????</p>

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Replies (2)
Edgars
Edgars's reply27 Jul 2017, 13:14
Official

Kindly furnish us your account or ID number so that we may liaise with the accounts team regarding the financial services cancellation and reversal request. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards.

Customer Experience Team

Call Centre: ***.

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Anthea D's update27 Jul 2017, 13:26
Reviewer Update

thank you for the swift response. My account number is ********** ********** 76564