jet club cancellation

last month i went into Edgar's active to cancel the jet club that i didnt sign in for or app**** in the first place. i came across the lady by the name of sphiwe and i told her the is a discrepancy on my account of jet club, this lady was unfriendly and i thouht he was going to make a call to customer care to request the cancellation but she did not she only used some terminal to do the cancellation. then after she told me it was cancelled, i requested confirmation for cancellation but she refused and said they dont give confirmation i just have to take her word for it then i left. right now i received a statement of my account showing the this nonsense is not cancelled its just piling up my bill.what kind of a service is this? its been months being charged with this jet club and I haven't received statements for months. things like things really needs the attention of consumer protection because you really take me for a fool, i have to waste my time and money driving around to Atteridgeville attlyn shopping center into the edgards active store to come across people like sphiwe and others who treat people like dirt. i want that jet club cancelled and this time its not a request like the first time and my money to be reimbursed because i didnt sign for *******. im a man and only use this account for my family clothing and not to receive a jet club magazine that poses a picture of a woman who looks like a ***** or **********. how did this jet club get into my account in the first place, I'm beginning tho think that some body in egdars active is de*****ing my account by taking R32,90 from account every months. this query needs serious attention because your messing around with the wrong person, if this cancellation is not happening and i haven't received my reimbur*****t then you haven't heard the last of me.