Itune boucher
<p>I recently purchased an itune voucher worth 150 and when i reseem it says voucher not activated,went to edgars store and told the to activate they saying they dont know how to plus they dont want to refund me so now i stuck with this unactivated voucher.</p>
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Edgars's replyOfficial
22 Dec 2016, 17:00We have received your concerns and apologise for the inconvenience caused by the matter. The store was supposed to have assisted you further on the matter. We have escalated the complaint to the Edgars East London store management for actioning accordingly the matter regarding the activation on the I tunes voucher was reported in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply22 Dec 2016, 17:00
Official
We have received your concerns and apologise for the inconvenience caused by the matter. The store was supposed to have assisted you further on the matter. We have escalated the complaint to the Edgars East London store management for actioning accordingly the matter regarding the activation on the I tunes voucher was reported in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,