It's so ****

The cosmetic department at Edgars Eastgate needs improvement. I usually have a **** experience everytime I purchase make-up there. The sales ladies are really unfriendly, snotty, unapproachable, sometimes even aggressive. To the point where I try to avoid purchasing make-up at Edgars. I'd rather go elsewhere.

When a woman is buying make-up it should be a special experience because she's treating herself. And make-up is expensive!

The Estee Lauder Double Wear Nude range is only available at Edgars (Eastgate & Sandton City). So I asked for a sample at the Eastgate store. It's a new product. It felt like I had to beg for a sample. I mean I'm not hustling for free samples. I purchase Estee Lauder foundation on a regular basis.

Anyways, so I find that I like this new make-up, and I decide to purchase a bottle. The sales assistant was kind and friendly this time. I didn't open the bottle and check it. I only checked it at home unfortunately. I presumed that I had been given a brand new product.

It seemed like the bottle had been used. It was 92% full. Maybe used to give samples?

The sales assistants shouldn't be using make-up as samples/testers and then selling these used products to the consumer.

I went back to the store the next day. There was a different sales assistant at the Estee Lauder counter this time. She was aggressive before I even told her my grievances, and eager to get rid of me.

It's so **** to be treated this way. I don't know what's the problem with the cosmetic department? Maybe not enough training? I'm not sure if it's only the Estee Lauder counter...