RN
Rendani N

1 reviews | Active since Nov 2014

16 Mar 2018, 21:24

It's not enough!

Good Day On de 16th day of March 2018 my friend and I visited Edgars Store, Musina Mall and bought clothing items. While the cashier lady was busy assisting with gift wrapping the items, we went on to the cellphones department and three phones caught my eye. I took a selfie with one of the phones which is Nokia and a lady who was at the counter shouted that we must delete the photos when we are done, we understood that and as we moved along to the next device the lady shouted "its enough". For me it wasn't enough! I mean what is the point on having the devices on open display if we can't interact with them to our hearts contempt which will subsequently lead to a better and informed choice. Since I couldn't compare the three phones, I ended up not buying. As we were leaving the store we met with the Store Manager, I told him what happened and also alluded to him that am leaving the store without buying one of the devices because I was told its enough by one of his staff member with the tag written Kefilwe, to my surprise the store manager laughed and said he will talk to her instead of going with me to her, I left the store heart broken. Frankly I was offended and as it stands I'm reluctant to visit that store again to shop as I'll be told its enough before I could make my own choice as a customer.

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Replies (1)
Edgars
Edgars's reply17 Mar 2018, 10:15
Official

Thank you for making contact with us .We apologise for the disappointment caused to you.By copy of your mail we will alert management so that the staff can be addressed .***/GO

Kind regards

The Edgar's Customer Experience Team

Best regards,