1 reviews | Active since Dec 2015
It's not about service it's about money ONLY!
I purchased a pair of Levi's from Edgars and after a month they tore! I contacted Edgars to ask what I can do and they told me in no uncertain terms I must refer to there T&C's. If I want I can try the manager, but he will stick to the T&C's as well. So now I have had my Jeans replaced by Levi's South Africa and I will now buy my jeans directly from Levi's stores Only! Edgars your customer service is none existent!
We have escalated the complaint to the Edgars East gate management to address as our valued customer is not happy that the store did not assist when you reported that you were not happy with the quality of the Levi's jeans purchased in store until Levi's South Africa exchanged for our valued customer. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars East gate management to address as our valued customer is not happy that the store did not assist when you reported that you were not happy with the quality of the Levi's jeans purchased in store until Levi's South Africa exchanged for our valued customer. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.