Items orederd online but after 3 weeks and various follow ups still not delivered

Good day

I bought online at Edgars and paid for my order and it is now almost 3 weeks and I still haven't received my items.

I made various follow up attempts and still I haven't received anything.

The customer service's first response was they are sorry about the inconvenience and they have escalated the matter.

Their 2nd response after I followed up again was that they haven't received any feedback yet.

I followed up again earlier this week and after more than 48 hours only I received a response now saying they have to look into the query because it was suppose to have been delivered on 12 December.

So Edgars took my money and now you do not deliver on the products.

Customer service in resolving my query is extremely slow. I am not receiving feedback and updates regarding progress on resolving this matter.

I need my products urgently!!! I do not have the money to go and buy again at a store.

Why is Edgars not taking proper care and urgency in delivering my products on time and after I query it there is sill no effort made to get the products to me urgently???

And what is Edgars going to do from your side to compensate me for the major inconvenience you are causing and the lack of service you are providing?