items on my account

Item: Edgars
Rating: 2
Author: azael T

hi. you guys added funeral cover (never asked for it) and a cell c (i don't even use cell c) add-ons on my account. i did not ask for them. i need them removed and my account credit since you guys added them. please don't ask me to call this or that department - they didn't call me to ask me if they can add them. but you allowed them. i have a contract with you. fix it.

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Replies (1)

Edgars's replyOfficial

10 Dec 2015, 16:56

Hello newuser,

We sincerely apologise for financial services that were enrolled on your account without your consent. Please be advised we have send a request for cancellation and reversal to the accounts department.

We apologise for the overall experience.

Please find your reference number: ***/GO

If you require any further assistance, kindly contact the accounts department on ***

Kind regards,
Customer Experience Team.
Call Centre: ***

Best regards,

Edgars's reply10 Dec 2015, 16:56

Official

Best regards,