ITEMS ADDED TO ACCOUNT WITHOUT PERMISSION

Its to my utter disgust that I noticed Edgars is adding Airtime contract plan, sms air subscription, mobile content fee etc on my account WITHOUT MY PERMISSION. I called them yesterday whereafter the call centre told me phone another company that does the mobile stuff. I phoned them 3 times before someone tried to help me, i think i was speaking french as he did not understand me. I settled my Edgars account and forwarded the accounts department my proof of payment and email to request them to close my account. I am still waiting for reply. Edgars service is getting worse by the day and I should have closed my account long ago.