NC
Nadine C
1 reviews | Active since Aug 2011
14 Jan 2016, 11:56
Item wrongly portrayed
In December I purchased a pair of Converse All Stars for my son for Christmas. I was rather surprised when I saw the price tag of R350, so we proceeded to purchase it, and off it went into the cupboard for christmas day. On Christmas day I was so embarrassed when we having lunch with family and someone pointed out that My son is wearing **** ALL STARS!!!, I responded to say that I purchased it from edgars so they can't be **** only to see that they were not all stars but A7*Stars. I my opinion this is false advertising as this brand is boxed the same as ALL Stars, and promoted with All Stars. I have now wasted R350, as my son refuses to wear them after the incident on Christmas Day
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Edgars's replyOfficial
17 Jan 2016, 14:06Hello nchetty1,
Thank you for bringing this matter to our attention. We can imagine how disappointed you are. But that sneaker is not a replacement for All Stars as Converse is more expensive than that. It was not our intention to mislead you. We apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. We can imagine how disappointed you are. But that sneaker is not a replacement for All Stars as Converse is more expensive than that. It was not our intention to mislead you. We apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply17 Jan 2016, 14:06
Official
Hello nchetty1,
Thank you for bringing this matter to our attention. We can imagine how disappointed you are. But that sneaker is not a replacement for All Stars as Converse is more expensive than that. It was not our intention to mislead you. We apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. We can imagine how disappointed you are. But that sneaker is not a replacement for All Stars as Converse is more expensive than that. It was not our intention to mislead you. We apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,