ITC Update

Hi,<br> <br> I am unsatisfied with Edgars accounts department and the lack of their competency. <br> <br> I settled my debt on the 18th June and was promised that it would not take longer than 20 working days. During the interim of this period I requested a paid up letter in hopes that I could use this to purchase a car. On following up as to how far my account clearance status was, the call centre agent informed me someone had removed my itc request after the paid up letter . Without a temper, I kindly asked them to resend the request and the call centre agent assured me it would be done manually. <br> <br> I am aware unpaid debt is the customers fault but I also know my rights, I kept my end of the bargain by paying up my debt and took full responsibility for my debt