ITC record not updated

Item: Edgars
Rating: 1
Author: Siya R

I had an account with Edgars and i paid it up after it was on arears. I paid the account on the 31/06/2016 at Jet Store in Khayelitsha, Cape Town at 17:05. Today i requested my credit report from Transunion and found out that the Edgards account still appears as not been paid up. Please update my information.

Helpful (0)

Replies (2)

Edgars's replyOfficial

19 Sept 2016, 17:29

Thank you for making contact with us regarding the above account .We will escalate your query to our accounts department and feedback will be provided to you.

Reference Number: ***/GO

Kind regards,

Edcon Customer Experience Team ***

Best regards,

Edgars's reply19 Sept 2016, 17:29

Official

Thank you for making contact with us regarding the above account .We will escalate your query to our accounts department and feedback will be provided to you.

Reference Number: ***/GO

Kind regards,

Edcon Customer Experience Team ***

Best regards,

Siya R's updateReviewer Update

30 Sept 2016, 09:08

Good day,

I have not heard from anyone from Edgars ever since I received a call from Busi, Edcon Agent. I want to find out if the query above has been resolved at ITC. Please send me a letter acknowledging the settlement of account.

I have just called the customer experience team. Unfortunately people were talking on the background but no one was responding on the line.

Regards,

Siyabulela

Siya R's update30 Sept 2016, 09:08

Reviewer Update

Good day,

I have just called the customer experience team. Unfortunately people were talking on the background but no one was responding on the line.

Regards,

Siyabulela

ITC record not updated

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