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kay B
1 reviews | Active since Mar 2009
01 Mar 2016, 11:09
ItA AAas a pain trying to call edgars
I bought identical jeans for my 2 sons. One is too small and trying to get another size from another branch! Its like pulling teeth. I call tygervalley branch , they put me on hold and I wait, I wait, and wait...I call back, it just rings, and rings. Strange how the EDCON group is quick to communicate with bad payments but when you try to communicate with them, they are missing! Even edgars Canal Walk tried calling in front of me and the phone rings off the hook....
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Edgars's replyOfficial
01 Mar 2016, 14:54Hello booleyk,
Thank you for bringing this matter to our attention. We apologise for the lack of communication in store. We have addressed this incident with the store manager to insure their telephone line are always attended to at all times. We thank you for your valued feedback in improving our service.
You will be received direct feedback from the store manager shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We apologise for the lack of communication in store. We have addressed this incident with the store manager to insure their telephone line are always attended to at all times. We thank you for your valued feedback in improving our service.
You will be received direct feedback from the store manager shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Edgars's reply01 Mar 2016, 14:54
Official
Hello booleyk,
Thank you for bringing this matter to our attention. We apologise for the lack of communication in store. We have addressed this incident with the store manager to insure their telephone line are always attended to at all times. We thank you for your valued feedback in improving our service.
You will be received direct feedback from the store manager shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We apologise for the lack of communication in store. We have addressed this incident with the store manager to insure their telephone line are always attended to at all times. We thank you for your valued feedback in improving our service.
You will be received direct feedback from the store manager shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***