Issues @ Edgars
<p>Apparently when you want to close your account you can only receive the balance of money owed to you in cash if you paid money into the account on the same day at the same store? What? And then they make you repeat yourself 12 times telephonically to confirm you are sure you want to close your accounts. Further more you best rather purchase something after 1 hour of discussing the matter because no one understands what a client wants... thank you for the terrible experience, you won't see us again. </p>
Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience received in store, this incident has been addressed with our in store management team to insure going forward this service will not be rendered.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience received in store, this incident has been addressed with our in store management team to insure going forward this service will not be rendered.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,