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Simphiwe N
1 reviews | Active since May 2018
27 May 2018, 21:02
Issue rectified_Pleasant experience
After a review on Hellopeter.com regarding an issue I had with Edgars Tygervalley I was contacted promptly by the Customer Sales Manager Libbey who apologized and remedied the situation.
Would just like to say thanks to the following individuals for their efforts;
1) Libbey (Customer Sales Manager) for her speedy response and taking responsibility for her team. 2) Jessica Jason for her excellent service in rectifying the situation when I got to the store to exchange the damaged goods, also making the interaction a pleasant experience as opposed to how I was treated by one of her colleagues just a few days before. 3) Nomsa for her kindness and interaction with customers.
These 3 individuals have restored some of my faith in the Edgars brand. Keep up the good work.
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Edgars's replyOfficial
28 May 2018, 10:34Thank you for making contact with us. We are delighted to hear that you have received such commendable service from our staff. Your kind gesture of bringing this compliment to our attention is really appreciated and we will make certain that our staff member’s service does not go unnoticed. A copy of your compliment will be forwarded to the direct manager for further recognition. Thank you for your business and we look forward to your continued support.
Kind regards
The Edgar's Customer Experience Team
Best regards,
Edgars's reply28 May 2018, 10:34
Official
Thank you for making contact with us. We are delighted to hear that you have received such commendable service from our staff. Your kind gesture of bringing this compliment to our attention is really appreciated and we will make certain that our staff member’s service does not go unnoticed. A copy of your compliment will be forwarded to the direct manager for further recognition. Thank you for your business and we look forward to your continued support.
Kind regards
The Edgar's Customer Experience Team
Best regards,