Is this how a customer is retained?

Precious Nzimande contacted me to tell me that they cannot refund. Now I can see based on the reports that are here about Edgars that they offer bad service to us. We are treated like objects other than valued customers.Am I now a baby for Edgars to force me that I should buy their bad quality bags again? To be told to return to Woodlands Edgars to be refunded - what is that? That's what Precious was asking me, if I had tried going back there. Was it a mistake that I went to Woodlands and bought stuff from there that was not in the Brooklyn branch when I went? Are we as Edgars customers now forced to buy at an Edgars store that is close to your place. What a terrible service and giving it the benefit of a doubt despite all the reports that are here WAS A HUGE BLUNDER. Stores like Edgars Brooklyn are not worth the support from us as customers. What is so difficult about refunding me? In this economy, that's how a store decides to retain a customer? One lost customer, is one too many. I was hoping to be treated like a valuable customer and be refunded. Had it been of a different race, I doubt it would have been getting this service and response from Edgars.