1 reviews | Active since May 2012
Is loyalty rewarded?
<p>Please help me Hellopeter.com in solving my problem with the service fee that's been charged on my Edgars account. I've sent 4 emails in this regard to ********** & I'm being ignored. Messages to the email addresses listed on Edgars website are all been returned. </p> <p> </p> <p>This is a copy of my first email sent on 04 August 2016 :</p> <p> </p> <p>Dear Edgars Accounts</p> <p>I would like to bring my unhappiness in respect of the service fee allowed to be charged to your attention. I didn’t read the fine print on my account statement in this regard.</p> <p>When I went to pay my account last week I was given a slip to be signed in this regard. When I asked about this & what the result will be if I decline I was told to just sign it. An answer as to what would happen if I decline could not be given to me. That is my first unhappiness.</p> <p>My second unhappiness is that I know I am a good customer. I have an excellent credit record. In all of these years I’ve managed my Edgars account well. Not once was it necessary for you guys to phone me to enquire about a payment. I don’t see why I should be charged this R22-80 on my account.</p> <p>From my point of view there are no costs to Edgards to send my account as it is done electronically. It is MY paper that I use to print out the account & it is MY ink that I use. It is also MY responsibility to see that my account is paid every month! Edgards never has to spend money on a phone call or email to remind me.</p> <p>Please reverse this charge to my account. If I knew what I know today I would not have signed the slip that was put under my nose.</p> <p>I await your reply.</p> <p>Kind Regards<br />Maryke Symington</p>
Thank you for bringing this matter to our attention. We understand your frustration in this incident however once the service fee is sign we will not be able to cancel the fee as it has become part of the terms and condition.
Please note that the service fee will not be levied to your account without your authorisation. Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) .
As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly.
You have been a longstanding customer and we thank you for your patronage and hope that you will continue to be part of the Edcon family.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We understand your frustration in this incident however once the service fee is sign we will not be able to cancel the fee as it has become part of the terms and condition.
Please note that the service fee will not be levied to your account without your authorisation. Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) .
As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly.
You have been a longstanding customer and we thank you for your patronage and hope that you will continue to be part of the Edcon family.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***