SM
Siyanda M
1 reviews | Active since May 2020
19 May 2020, 10:01
Is Edgars ******** its customers????
I bought a sneaker on the 25 March 2020 online. I am yet to receive my order. They do not even send out communication to update you about your order. Their customer care line is not even being answered. I even sent out an email but no one has rep****. At this point it feels like Edgars is running a **** more than it is a business.
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Replies (2)
Edgars's replyOfficial
19 May 2020, 11:53Good day Siyanda,
Thank you for taking time to write to us
We apologise profusely for the inconvenience caused.
Your complaint has been acknowledged, we will investigate and revert with feedback.
The reference number for the complaint is ***/GO
Warm Regards
The Edgars Team
Thank you for taking time to write to us
We apologise profusely for the inconvenience caused.
Your complaint has been acknowledged, we will investigate and revert with feedback.
The reference number for the complaint is ***/GO
Warm Regards
The Edgars Team
Best regards,
Edgars's reply19 May 2020, 11:53
Official
Good day Siyanda,
Thank you for taking time to write to us
We apologise profusely for the inconvenience caused.
Your complaint has been acknowledged, we will investigate and revert with feedback.
The reference number for the complaint is ***/GO
Warm Regards
The Edgars Team
Thank you for taking time to write to us
We apologise profusely for the inconvenience caused.
Your complaint has been acknowledged, we will investigate and revert with feedback.
The reference number for the complaint is ***/GO
Warm Regards
The Edgars Team
Best regards,
SM
Siyanda M's updateReviewer Update
19 May 2020, 13:39I am not sure how you will investigate this as you have not even asked for details. This response is not satisfactory, you will need to do better than that. I've certainly wasted enough time waiting for my order, now you want me to wait for your investigation and feedback. When you cant even reply to emails or even pick up the phone. Is this a ****? Are you being real? Trust index at this point in time has dropped to the negatives.
SM
Siyanda M's update19 May 2020, 13:39
Reviewer Update
I am not sure how you will investigate this as you have not even asked for details. This response is not satisfactory, you will need to do better than that. I've certainly wasted enough time waiting for my order, now you want me to wait for your investigation and feedback. When you cant even reply to emails or even pick up the phone. Is this a ****? Are you being real? Trust index at this point in time has dropped to the negatives.