1 reviews | Active since Jul 2014
Is edgars customer service ***********, arrogant, illiterate or just useless?
<p>I will be reporting this as I am not being treated in line with TCF -(Treating customers fairly for those who dont know)</p> <p>I am entitled to be notified atleast 10 days before my account was closed. You cannot provide me with the proof that I need even though its my right to receive it according to the contract as well.</p> <p>I am taking this to the FSB, I am going to report the names of every person that I dealt with.</p> <p> </p> <p> </p> <p> </p> <p> </p>
We understand your frustration in the is matter however the account has been permanently closed.
Please refer to the terms and conditions 29 When you will be in default under this agreement, more specifically please refer to 29.1.1
Due to non-payment you were in breach of the contract and therefore Edcon reserve the right to action your account accordingly, which unfortunately means that Edcon had right to close your account and were not obligated to send you a written notice as you were in breach of our contract.
29 When you will be in default under this agreement
29.1 You will be in default under this agreement if:
29.1.1 you do not pay any amount payable to us under this agreement on the due date; or
29.1.2 you breach any of the terms and conditions of this agreement;
29.1.3 any representation or warranty made in connection with this agreement or any other documents supp**** by you is materially incorrect or false (where a warranty refers to an express confirmation on your part that something is or will be as you have represented to us or promised us that it will be);
29.2 you, being an individual:
29.2.1 publish notice of the voluntary surrender of your estate or die;
29.2.2 are placed under administration or commit an act of insolvency as defined in the Insolvency Act 24 of 1936;
29.2.3 have any application or other proceedings brought against or in respect of you to have you sequestrated or placed under curatorship, in any event whether in a manner which is provisional or final, voluntary or compulsory
Kind regards,
Edcon customer experience team,
***
We understand your frustration in the is matter however the account has been permanently closed.
Please refer to the terms and conditions 29 When you will be in default under this agreement, more specifically please refer to 29.1.1
Due to non-payment you were in breach of the contract and therefore Edcon reserve the right to action your account accordingly, which unfortunately means that Edcon had right to close your account and were not obligated to send you a written notice as you were in breach of our contract.
29 When you will be in default under this agreement
29.1 You will be in default under this agreement if:
29.1.1 you do not pay any amount payable to us under this agreement on the due date; or
29.1.2 you breach any of the terms and conditions of this agreement;
29.1.3 any representation or warranty made in connection with this agreement or any other documents supp**** by you is materially incorrect or false (where a warranty refers to an express confirmation on your part that something is or will be as you have represented to us or promised us that it will be);
29.2 you, being an individual:
29.2.1 publish notice of the voluntary surrender of your estate or die;
29.2.2 are placed under administration or commit an act of insolvency as defined in the Insolvency Act 24 of 1936;
29.2.3 have any application or other proceedings brought against or in respect of you to have you sequestrated or placed under curatorship, in any event whether in a manner which is provisional or final, voluntary or compulsory
Kind regards,
Edcon customer experience team,
***