Is anyone surprised they in financial trouble
<p>Shopping for school clothes at eastgate the staff are *********** and clueless... Asked for them to check stores for different size they said the stock had not arrived I must go to Woolworths.... A manager latter said there was stock. There is \ promotion running where you spend a certain amount you get 50 rand off CNA I was told at the till that I must show CNA my slip.... I then had to go back to Edgar's where no one knew about it.... They had not yet been given vouchers and were clueless.... Had to wait 30 min for a manager .... This is false advertising and I am considering taking it up with ASA .... Please know I did double check and the till operator consulted someone and then told me that I must take slip to CNA... I got hung up on calling the call centre then put on hold to waste my airtime.... They can't call out or transfer calls I phoned exactly 8am then 815 then 8 30 got the our office hours are from 8 till.... 9am still off got through at 9 21..... </p>
Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars East gate management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer regarding the R50 off on a purchase promotion , this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars East gate management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer regarding the R50 off on a purchase promotion , this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Due to me been in a wheelchair i sent the pants i bought knowing they were small for a swap out fourways/northgate/glen all had no sizes bigger than 38 that is actually really appalling guess you folks only care about primary school sizes .... doing what your staff suggested in the first place going to woolies.
Due to me been in a wheelchair i sent the pants i bought knowing they were small for a swap out fourways/northgate/glen all had no sizes bigger than 38 that is actually really appalling guess you folks only care about primary school sizes .... doing what your staff suggested in the first place going to woolies.