Irritating Edgars services

Very very bad service in maponya Edgars, was there to claim for an insurance for my lost phone, was told to call Finrite as them the no longer having insure for phones. When I asked how come but you the very same Edgars you still sending me statements every month with the insurance name and fee that I pay to your stores every month then when I want to claim you telling me to go call Finrite insurance which I've never heard of. Your services is becoming useless lately honestly.