Irresponsible management

Edgars is so pathetic,they called me to say they have done about their part unfortunatelly they is nothing they can do,firstly it was was not my fault to have different imei numbers. secondly i was sent to service providers store to gather information which actually was their duty to do so. thirdly the staff members that called me will want me to start the whole issue from the scratch time and again Where is customer care/service based on this issue?guys you are indeed ****s i feel like you dont care but m taking this matter further