TC
Thilo C
1 reviews | Active since Jun 2011
20 Apr 2015, 12:35
INVALID CHARGES STILL NOT REVERSED
So Edgars promises to investigate and get back to me but they always lie, nobody bothered to contact me!<br> <br> \Please note the accounts department will investigate and revert to you with feedback. We apologise for the overall experience. Please find your reference number: ***/GO"<br> <br> What a load of bull"
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Edgars's replyOfficial
22 Apr 2015, 13:09Hello C2011,
Thank you for bringing this matter to our attention. We do apologise for the delay in assistance. As per our telephonic discussion, we can assure you that this will be rectified, kindly be advised that your query has been escalated to our accounts department to look into and assist.
Feedback will then be provided to you.
Should you require further assistance, kindly contact our customer experience team, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the delay in assistance. As per our telephonic discussion, we can assure you that this will be rectified, kindly be advised that your query has been escalated to our accounts department to look into and assist.
Feedback will then be provided to you.
Should you require further assistance, kindly contact our customer experience team, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Edgars's reply22 Apr 2015, 13:09
Official
Hello C2011,
Thank you for bringing this matter to our attention. We do apologise for the delay in assistance. As per our telephonic discussion, we can assure you that this will be rectified, kindly be advised that your query has been escalated to our accounts department to look into and assist.
Feedback will then be provided to you.
Should you require further assistance, kindly contact our customer experience team, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the delay in assistance. As per our telephonic discussion, we can assure you that this will be rectified, kindly be advised that your query has been escalated to our accounts department to look into and assist.
Feedback will then be provided to you.
Should you require further assistance, kindly contact our customer experience team, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***