TC
Thilo C
1 reviews | Active since Jun 2011
15 Apr 2015, 08:28
INVALID CHARGES
Received my Edgars statement yesterday and noticed charges for part-month VIP membership and VIP membership fee amounting to R67.17, this is something I did not opt for! <br> <br> In fact I cancelled these memberships a year ago. How can you charge me for something I do not want and have NOT signed up for???? Why are you robbing people? Do you think people do not notice these things on their monthly statements?<br> <br> I would like all charges for the PART-MONTH VIP MEMBERSHIP FEE as well VIP MEMBERSHIP FEE to be refunded immediately and cancelled from my account. <br> <br> If this cannot be done, kindly close my account immediately!
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Edgars's replyOfficial
16 Apr 2015, 12:22Hello C2011,
Thank you for raising your apprehensions with us. Kindly note we have send a request for a cancellation and refund for Club membership to the accounts department. Please note the accounts department will investigate and revert to you with feedback. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Thank you for raising your apprehensions with us. Kindly note we have send a request for a cancellation and refund for Club membership to the accounts department. Please note the accounts department will investigate and revert to you with feedback. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply16 Apr 2015, 12:22
Official
Hello C2011,
Thank you for raising your apprehensions with us. Kindly note we have send a request for a cancellation and refund for Club membership to the accounts department. Please note the accounts department will investigate and revert to you with feedback. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Thank you for raising your apprehensions with us. Kindly note we have send a request for a cancellation and refund for Club membership to the accounts department. Please note the accounts department will investigate and revert to you with feedback. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Best regards,