AG
Anina G
1 reviews | Active since Aug 2012
31 Jul 2015, 13:39
INTREST CHARGE ON MY ACCOUNT - Change my account
I am very unhappy with Edgars due to them putting them my account on interest and not 6 months interest free. I need somebody to please contact me to set this straight as I have been a customer with Edgars for many years. I want my account to be structured back to the 6 month interest free.
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Edgars's replyOfficial
01 Aug 2015, 11:59Hello Anina Grobler,
Please note In terms of the amendments to the National Credit Act (NCA), an affordability assessment is key in ensuring the credit management process is aligned with standard risk principles and must evaluate the customer's ability to repay the credit extended, by utilising accurate and up to date information. Thus the business decision was taken to not change account plans from 12-6 months.
We apologise for the inconvenience caused.
Your reference number is: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Please note In terms of the amendments to the National Credit Act (NCA), an affordability assessment is key in ensuring the credit management process is aligned with standard risk principles and must evaluate the customer's ability to repay the credit extended, by utilising accurate and up to date information. Thus the business decision was taken to not change account plans from 12-6 months.
We apologise for the inconvenience caused.
Your reference number is: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Edgars's reply01 Aug 2015, 11:59
Official
Hello Anina Grobler,
Please note In terms of the amendments to the National Credit Act (NCA), an affordability assessment is key in ensuring the credit management process is aligned with standard risk principles and must evaluate the customer's ability to repay the credit extended, by utilising accurate and up to date information. Thus the business decision was taken to not change account plans from 12-6 months.
We apologise for the inconvenience caused.
Your reference number is: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Please note In terms of the amendments to the National Credit Act (NCA), an affordability assessment is key in ensuring the credit management process is aligned with standard risk principles and must evaluate the customer's ability to repay the credit extended, by utilising accurate and up to date information. Thus the business decision was taken to not change account plans from 12-6 months.
We apologise for the inconvenience caused.
Your reference number is: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***