Insurance ********
<p>I'm so disappointed with edcon group. My mom who is 68years and has been with edcon group since 2004 was subscribed to some stupid dental insurance without her consent and when she wanted to cancel the dental insurance and Edgars VIP club they even cancelled her Hollard funeral policy. All this has been taking place at the Edgars JHB CBD. Today when I went to ask them to re-activate they tell me that my mom needs to be present but she was not present when they cancelled her policy and on top of that LYZZER was not very helpful. There is a lady who had to intervene because LYZZER was not being helpful I even told her that it looks like she doesn't want to help me. My question is IF THEY WERE ABLE TO CANCEL HER POLICY AT HER ABSENCE WHY CANT THEY RE-ACTIVATE IT AT HER ABSENCE. I AM SO DISAPPOINTED BY THIS GROUP. AND I HAVE BEEN SENDING QUERIES BUT UPTO NOW NO ONE HAS REP****. </p>
Thank you for taking the time to raise your concerns with us.
Please be advised your query has been escalated to our accounts department for further assistance. We must apologise for the unpleasant experience in store however should the account holder wish to make any changes to his/her account they will need to be present in store or alternatively call us directly.
Kindly note the cancellation was done telephonically hence your mothers presence was not needed at the time.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Thank you for taking the time to raise your concerns with us.
Please be advised your query has been escalated to our accounts department for further assistance. We must apologise for the unpleasant experience in store however should the account holder wish to make any changes to his/her account they will need to be present in store or alternatively call us directly.
Kindly note the cancellation was done telephonically hence your mothers presence was not needed at the time.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Ow wow so u can do the cancellation telephonically without her presence but u can't re-activate it telephonically without her presence but funny enough u were able to subscribe her to dental insurance without her consent telephonically . Wow that's great. Anyway she decided to go to your store even though she is not feeling well to sort out the mess that was done by your store.
Ow wow so u can do the cancellation telephonically without her presence but u can't re-activate it telephonically without her presence but funny enough u were able to subscribe her to dental insurance without her consent telephonically . Wow that's great. Anyway she decided to go to your store even though she is not feeling well to sort out the mess that was done by your store.
Today she went again in store to ask why her policy is not showing even after she went to re-activate it they tell her that they cannot re-instate her policy because of her age. All this they told her over the phone and when we asked about her money that she has paid all these years Calvin/Kevin (call centre manager) said unfortunately she won't get back her money. My mom is so heartbroken by what you guys did to her after so many years is this how u treat her? Only God knows why you guys did that to her.
Today she went again in store to ask why her policy is not showing even after she went to re-activate it they tell her that they cannot re-instate her policy because of her age. All this they told her over the phone and when we asked about her money that she has paid all these years Calvin/Kevin (call centre manager) said unfortunately she won't get back her money. My mom is so heartbroken by what you guys did to her after so many years is this how u treat her? Only God knows why you guys did that to her.