Insurance Porudcts **********ly Added to my accoun

I am struggling to get feedback or somebody to take responsibility for my enquiry with Edgars.<br> I phoned their call centre on Jan 26th to enquire on Jet Funeral Plus- Hollard and Family Provider Plan that was added to my Edgars account without my knowledge.<br> <br> I spoke to Fazila who advised me that the products were added at Legit East Rand Malll in January 2014.<br> I have never even had a purchase in my account from a Legit Store I wonder how I ended up buying insurance from them.<br> <br> I requested for a refund for all the money that I have paid which was automatically added with my monthly instalment.<br> <br> Fazila explained the process to me and I was promised feedback upon completion of investigation with the store's branch manager.<br> <br> Almost a month later no Feedback not even a courtesy email to say what is happening.<br> <br> I have made several attempts to phone the call centre none of the agents can take responsibility of the query I am told that I need to speak to Fazila which is impossible to get hold of because she is in an Inbound Call Centre.<br> <br> How can Edgars not have record of the documents that I singed to accept these policies.<br> How long must a customer have to wait for feedback<br>