Insurance Payout not honored

good day my name is ntombizakithi p mqweba. I have made a claim with edgars/finrite it been a month now waiting for them to get back to me as they have approved my claim and i have paid their access fee, they have been promising to call me back I have not been called. My id *** this is the second time now writing about this incident. I am really frustrated about this because I have to buy airtime to call them and wait 15 to 30 minutes to get through. please assist I have run out of options. *** my contact.