CS
Charne S
1 reviews | Active since Jan 2016
20 Jan 2016, 14:39
INSURANCE PAID BUT NOTHING HAPPENS WHEN I CLAIM
I have a Edgars account and I have customer protection insurance in case of retrenchment. I was retrenched September 2015 and I app**** for my insurance claim. I was told by the insurer (Hollard) that the payment was made to my account on the 9th of November. There is no record of my insurance payment from Hollard to Edgars and I am being phoned every month because according to them the account is now in arrears. Its affecting my credit. I always paid my insurance and now that its been claimed there is no help from Edgars to sort it out.
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Edgars's replyOfficial
21 Jan 2016, 14:34Hello charne1234,
Thank you so much for bringing this matter to our attention. Please be advised we have referred this query to the accounts department to address. We can imagine the frustration caused, but we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
ind regards,
Customer Experience Team.
Call Centre: ***
Thank you so much for bringing this matter to our attention. Please be advised we have referred this query to the accounts department to address. We can imagine the frustration caused, but we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
ind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply21 Jan 2016, 14:34
Official
Hello charne1234,
Thank you so much for bringing this matter to our attention. Please be advised we have referred this query to the accounts department to address. We can imagine the frustration caused, but we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
ind regards,
Customer Experience Team.
Call Centre: ***
Thank you so much for bringing this matter to our attention. Please be advised we have referred this query to the accounts department to address. We can imagine the frustration caused, but we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
ind regards,
Customer Experience Team.
Call Centre: ***