insurance not paying out

Hi I am very disappointed with your service, I bought a tablet with Edgars late last year. And I insured it April I got ******, I then reported the incident to the police, got an affidavit and took all my necessary documents to Edgars but its been 2 full months now I'm not getting an feedback, been going to Edgars every week since April, they keep telling me their offline or they not getting an feedback from hollard. Please assist me because this is not fair to me as a customer, which I've been paying to be assisted in such events