JS
Jan S

1 reviews | Active since Aug 2015

13 Aug 2015, 15:55

Insurance not explained properly

I went to Edgars Galleria on the 11th of August.A consultant approached me with vouchers and asked my ID number to see if I qualify for an account.I went with the consultant where he started loading my information into the system,While he loaded all my details into the system he started telling me Edgars fis adding all this different types of Insurance for me,He never explained any additional costs involved,On the 12th I receive 5 messages about policies that was activated,I phoned the call centre to stop it,I spoke to a Nomvula who told me I will already get billed for all the Insurance policies.Your consultant did not give me all the relevant information involving cost etc,He just loaded my information on the system and activated whatever he felt like not advising me that I will get billed for this,I expect someone to contact me as I will not pay 5c for something I didnt agree on.

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Replies (1)
Edgars
Edgars's reply15 Aug 2015, 14:03
Official
Hello NOINFORMATION,

It is with great displeasure to hear of the overall experience. Please be advised the financial services have been cancelled and a request for a reversal has been sent to the accounts department. We assure you investigations will be conducted because we take such queries very seriously.

We sincerely apologise for the overall experience.

The reference number for your query is: ***/GO

If you require any further assistance, kindly contact the accounts department on ***

Kind regards.
Edcon customer experience team.
***

Best regards,