1 reviews | Active since Nov 2012
Insurance money
I am getting no joy regarding this query being resolved. I am being sent from pillar to post by your call centre agents. Its very funny that you are guys are saying you are unable to reach me when I keep on getting sms's regarding my information being sent to the credit bereau from Edgars.<br> I need the insurance money and the purchase of two cellphones that was done on my account by the ********* to be removed please. I am digusted by the level of incompetency from Edgars employees and appalled by the way they treat their customers. I will not pay for the money I didnt use, I refuse. I need my account to be up to date so I can close it. I dont need this kind of treatment and surely dont deserve it. The last tme I spoke to an Edgars emplyee Nozipho and she assured me that this query will be resolved. I need the insurance money R149, 00
Thank you for raising your concerns with us. Please be advised the ***** and Dispute department is in receipt of this query. Once the investigations processes are done, concrete feedback will be given to you shortly. Kindly be advised the dispute was approved and there is a reversal on your account for the ********** purchases.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Thank you for raising your concerns with us. Please be advised the ***** and Dispute department is in receipt of this query. Once the investigations processes are done, concrete feedback will be given to you shortly. Kindly be advised the dispute was approved and there is a reversal on your account for the ********** purchases.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,