1 reviews | Active since Oct 2017
Insurance is giving Edgars a bad Image
I bought a cell phone cash at Edgars then took out insurance on the device. Unfortunately they stole the phone before the 1st debit order could go off. The insurance informed me after 5months of running after them(because they won't phone or email you back) that they won't pay out the claim. I asked them in August to reverse my payments made to them and in October I am still waiting.
We have escalated the complaint to the Edgars East rand Mall management to address with regards to the cell insurance claim query. Kindly note that the store will have to follow policies as well reggrding cell insurance claims. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars East rand Mall management to address with regards to the cell insurance claim query. Kindly note that the store will have to follow policies as well reggrding cell insurance claims. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.