Insurance for WHAT?

App**** for account protection May 2017 due to work sircumstances. Gave all documents in, insurernever called. Have been sent many mails and messages regarding account not being paid, when i was assured from that date,after all documents were sent from shop to wherever, that account is covered. Not a CENT has been paid by the insurer of edgars, now because of negligence or whoevers fault it is, the little i did owe has surely amounted to whatever it has. And to top it off, i was contacted by an employee of edgars saying that i must just "go to the police and tell them you not working, so that the insurance can pay" that is not me, therefore this mail