insurance for a phone

On the 22 June I brought a device (PHONE) from Edgars Heidelburg and the lady who was assisting me is Refiloa Portia as per the slip . We could not insure the phone because load shedding kicked in at 4pm while we were still busy with the process and she then said she will call me the next day which she never did. I went to the store the next day but she was not there . I spoke with another lady who I gave my number too and I explained to her that the charger of this new phone is not working properly . She also took my number and said she will come back to me once she has reported the matter , till date nothing from her. And this goes to show the kind of service we are getting from the store ..

I went to the store yesterday and I spend more than 2 hours with no resolution . Refiloa could also not assist with ensuring the phone because of password issues she has and that has nothing to do with me . She went on telling me how she needs to be added to a group so she can reset her password to enable her to have access to the system. She told me that the process has changed and that she is waiting for a pin but still that has nothing to do with me . are you telling me she is the only one with that access ? what happens if she is not around ? its been two weeks walking around with a phone that is not insured and should anything happen, ill be all alone with the loss . is this the process when buying a phone from this store ? this is really inconveniencing for me a lot and tomorrow im returning the phone . they can take it to wherever they need to send so the can check if the phone is faulty or not because I want my money back .. ill go buy a phone somewhere else . She is now asking me to go to another Edgars to get the insurance sorted I mean like really ?

I DON’T WANT THIS PHONE ANYMORE AND WILL BE RETURNING IT TO THE STORE SO THEY CAN GIVE ME MY MONEY BACK ..for 2 weeks I have been struggling with an insurance for a phone . I work with customers everyday and this is not the service I give to my customers . Edgards is at the corner of the mall and I left all this other shops and went there and for what .. this is the poorest service I have ever received from a store so I don’t want any dealing with them . it’s a pity im far I would have returned the phone today .. I DON’T WANT THIS PHONE ANYMORE .. like im so drained just for a mere phone .. tomorrow is the last day for the phone to be insured so they might as well keep it . I have being running around im enough