Insurance department

<p>I am highly disaapointed not in edgars but in the insurance they use I bought a MTN Steppa more than a year ago and had it insured for the value of R1000.00 the premuim doesnt decrease as value you drops which is suppose to as per my insurance does . I had a claim exsess R200.00 value can collect R 600.00 after i told them i am over insured over and over yet Month end another bill with insurance still over insured i was advised it take 2 weeks to resolve the mater its more that 2 weeks already and still nothing has been done to the situation. when asked to speak to a manager the staff refuses to give the manager the call. I have physically been to the shop myself on the 10th August and put on a call with the staff besides calling yet no response at all service levels is alarming please assist me with this matter as I tood them i will go public as no response from there team.</p>