Insurance delay
<p>I laid an insurance claim for my lost cellphone two weeks ago and they havent attended to my claim yet. Its straining me living without a cellphone while i have insurance</p>
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Replies (2)
Edgars's replyOfficial
20 Apr 2017, 10:44We have escalated the complaint to the Edgars Menlyn mall management to address as our valued customer is not happy that the insurance claim is taking long and you are without a phone as posted . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply20 Apr 2017, 10:44
Official
We have escalated the complaint to the Edgars Menlyn mall management to address as our valued customer is not happy that the insurance claim is taking long and you are without a phone as posted . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
20 Apr 2017, 10:53We have escalated the complaint to the Edgars Menlyn mall management to address as our valued customer is not happy that the insurance claim is taking long and you are without a phone as posted . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply20 Apr 2017, 10:53
Official
We have escalated the complaint to the Edgars Menlyn mall management to address as our valued customer is not happy that the insurance claim is taking long and you are without a phone as posted . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,