Insurance claim with Edgars

It's seems like Edgar's doesn't care about their customers. My last communication I had with them regarding my insurance claim which they promised to come back to me with 48 hours of working business and this was the reference to our communication 0547/GO, which they haven't done so. It is utter disrespect to say the most and unprofessional of them ,as they want My service provide Mtn to do their jobs for them. I didn't buy my phone with Mtn. I got it from them. My insurance is not with Mtn but with them. I am tired of having to listen to stories from one person to the other. Clearly they don't want to pay me. I have been loyal paying customers and this is how I am treated and this is shocking as their business depends most on the PMS score, after this experience I will definitely close my account with them and not recommend this to my family, relatives and friends.