Insurance claim with edgars

I'm still straggling to get my insurance claim to be paid . It's over 3 week since I submitted my claim and the edcon finchice insurance is refusing to pay. Claiming that the phone lost had two IME number and only one IME was active as the other was not. I have been taken back and forth by this insurance company and Edgar's finding ways not to pay me out. This is not my first claim with the as this phone was provided by them. I'm up to here with their nonsense. Please as with this .