insurance claim unresolved

<p>Good afternoon,</p> <p> </p> <p>Account: ********** ********** 16591</p> <p> </p> <p> </p> <p>Please assist as I have lost my device on the 26th of May 2017.</p> <p>After loosing my device, I had my device blacklisted, went to the Police Station for an affidavit and proceeded to the Edgars on West street.</p> <p>There I was assisted by Mavis, who had sent through my claim form and supporting documentation.</p> <p>Ever since then, I have been calling Hollard for follow ups, however they have not received my claim forms.</p> <p>I have gone to the store three times already and all three times, my claim forms have not been received by Hollard, despite it being sent through each time.</p> <p>I have been making several calls to Edcon Insurance Department and I am extremely tired of the level of service that I have received, not to mention the long call queues, just to get cut off when I actually do get a hold of a consultant.</p> <p> </p> <p>I am appalled by the level of service I have received, at this point I am left with no choice but to revert to Hello Peter and Social Media as it seems like the only time I will get my issue resolved is when I resolve to such an approach. I am in the Customer Service Field and therefore am totally aware of the level of service I should be receiving as a client. I will be leaving Durban on Tuesday, 06 June 2017 and require a replacement before I do so.</p> <p> </p> <p>I await your urgent feedback.</p> <p> </p> <p>Many thanks</p> <p> </p>